Case Study: Biztweet

In June 2015 London City Airport teamed up with TIC (Technology Integration Consultancy) of Cork, Ireland, to launch BizTweet - a service offering automated flight updates to passengers via social media.

The service is the first of its kind for a European airport, and allows passengers receive individual, real-time messages with information such as departure times and boarding gate numbers, by simply tweeting their flight number on the day of travel to the dedicated Twitter account @LCYflightinfo.

The software has already been recognised by the International Air Travellers Association, picking up their Passenger Innovation Award in 2014. Paul Brugger, CEO of TIC, says working with LCY has been of great benefit to his company:

“Working with LCY has provided us with greater exposure within the airport sector and also given us User Cases as a point of reference.

“For example, the dedicated LCY Twitter account @LCYFlightInfo, which is powered by BizTweet, had the second-highest increase in tweets of 757 airport Twitter accounts in its first month of operation.

“Personally I have found the team at LCY very engaging and open to trying new/different concepts. LCY has embraced our innovative technology and are seeing the benefits from it.”

Paul sees great potential in BizTweet being rolled out across many other business sectors having already enjoyed success at LCY and at the world’s largest international passenger airport, Dubai – a prospective destination from an expanded LCY.

“We are now in advanced talks with numerous airports as well as airlines, and ultimately we’d see BizTweet adding value to numerous different sectors, enhancing the customer experience, and communicating real-time updates to customers.”